Website HighJobLink Limited
HighJobLink Limited with Company Registration Number: RC-1825887 is the best recruitment agency with trusted job search website linking employers with best and qualified job employees and job seekers together. Register as a Job employer or as as a job seeker.
HighJobLink Limited seeks an experienced and dedicated Customer Service Representative to join our dynamic team. The ideal candidate will manage customer interactions through phone, email, and online platforms, ensuring the highest level of service. Additionally, you will be involved in telesales, reaching out to customers to promote products/services and drive sales.
Responsibilities:
- Resolve customer complaints and issues with patience, empathy, and understanding.
- Provide product/service information and troubleshooting guidance to customers.
- Maintain detailed records of customer interactions and issues.
- Conduct outbound calls to potential and existing customers, promoting products/services to generate sales leads.
- Identify customer needs and offer suitable product solutions to meet their requirements.
- Follow up with customers to ensure satisfaction and identify potential opportunities for upselling or cross-selling.
- Build and maintain strong relationships with customers to enhance customer loyalty and satisfaction.
- Proactively identify opportunities for improving the customer experience and contribute to continuous improvement initiatives.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Generate and analyze reports on customer interactions, sales performance, and customer satisfaction to track progress and performance.
Requirements:
- Minimum of 2-3 years of experience in customer service
- Experience in phone and email communication and telesales.
Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport with customers.
- Ability to handle challenging customer situations with tact and professionalism.
- Strong problem-solving skills and the ability to think on your feet.
- Proficient in using email platforms, and customer service tools.
- Ability to manage multiple customer interactions simultaneously.
Method of Application:
Interested and qualified candidates should forward their CVs to the email below and use the position as the subject of the email.